Refund Policy
When credits and payments are refunded on MotionControlAI
Summary
- Failed videos: if a video fails or is blocked, the credits it used go back to your account automatically. You do not need to ask.
- Pay as you go: buy credits only when you need them. Packs are one-time payments in US dollars with no subscription, so there is nothing to cancel and you are never charged again automatically. Purchased credits never expire.
- Unused packs: if you have not used any credits from a pack, you can ask for a full refund within 24 hours of purchase.
- Broken results: if a finished video is clearly broken (for example a blank or frozen video), email us within 7 days and we will return its credits.
Failed or blocked videos
A video can fail because the model could not track the motion video, or be blocked because the photo did not pass the safety check. In both cases the credits charged for that video are returned to your balance as soon as the failure is recorded. You can see each refund in your credit history.
Refunds for credit packs
Credit packs are digital goods. They are added to your account as soon as your payment succeeds, and you get a receipt by email from our payment provider. We refund a pack in full when:
- you ask within 24 hours of purchase, and
- none of the credits from that pack have been used.
Once credits from a pack have been used, the pack is not refundable, except where the law where you live requires it.
We do not refund a video because the likeness or the moves are not as good as you hoped. AI results look like the person in the photo, not a perfect copy, and the free credits are there so you can test the tool first.
Free credits
Free sign-up credits have no cash value and cannot be refunded or exchanged.
How to ask for a refund
Email support@motioncontrolai.info from the address you signed in with, and include the date of purchase or the video in question. We reply within 3 business days. Approved refunds go back to the original payment method; the time it takes to appear depends on your bank or card provider.
Cancelling
There are no subscriptions, so there is nothing to cancel. If you no longer want to use the service, you can delete your account in your settings at any time. Unused purchased credits are not refunded after the 24-hour window when you delete your account, so ask for any refund first.
Chargebacks
If you open a chargeback instead of contacting us, we may suspend the account while it is reviewed. Please email us first; most issues are solved quickly.